Our Services
Client Satisfaction
Knowledge Outsourcing
Customer/Back-office support
Client Satisfaction
It is a fact that it is much cheaper and less onerous to retain your existing clients than having to find new clients. A customer survey can greatly assist to help you understand what your clients want and how they perceive your business. Stay relevant with your clients or else they might choose to rather explore what your competitors can offer.
To help you, we offer the following services:
Conducting Customer satisfaction surveys
Collecting customer feedback
Analyzing and reporting on customer feedback
Knowledge Outsourcing
Many businesses are not in a position to have all the required knowledge and resources in-house. The reasons could vary from cash flow constraints to the availability of the skilled resources. Fortunately it is possible to partner with a trusted service provider that can fill that gap with relative ease and at a fraction of the cost. This allow you to focus on your core activities whilst growing your business to its full potential. We are subject matter experts in Internal Audit, Process Management and Financial Management.
Customer/Back-office support
Whilst back-office functions are important in the processes of a business, it requires proper management and coordination. It can therefore become costly because of the resources required for a back-office to function effectively. One of the ways to reduce costs without compromising on quality and efficacy is to partner with a service provider that has the skills, knowledge and experience to assist in managing this aspect of your business.
To help you, we offer the following services:
Maintenance of customer records
Processing of transactions
All administrative functions, like invoicing, filing, etc.
Booking appointments with customers/potential customers
Coordinating of communication with customers (OUTBOUND: eg. emails, telephone calls for promotions, product information, etc.) (INBOUND: manage feedback from customers, etc.)
After sale communication with customers
Responding on customer reviews (company review and/or product review on social media platforms)
Manage and monitor customer complaints
Data capturing
Data analysis
Maintenance of customer records
Processing of transactions
All administrative functions, like invoicing, filing, etc.
Booking appointments with customers/potential customers
Coordinating of communication with customers (OUTBOUND: eg. emails, telephone calls for promotions, product information, etc.) (INBOUND: manage feedback from customers, etc.)
After sale communication with customers
Responding on customer reviews (company review and/or product review on social media platforms)
Manage and monitor customer complaints
Data capturing
Data analysis